Niagara Womens Enterprise Centre
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Customer Service and Retail Professional Program

Our Customer Service and Retail Professional program prepares women for employment in Niagara's thriving tourism and retail industries by providing sales, marketing and customer service training.

Our Customer Service and Retail Professional program includes:

  • Types of retail operations and various positions available
  • Retail terminology and employer expectations
  • Managing customer service, loyalty and concerns
  • Communication and listening skills
  • Visual merchandising and planograms
  • Inventory, inventory counts and control
  • Stockroom organization and packaging
  • Basic cash register skills:
    • Cash drawer set-up
    • P.O.S. (Point of Sale system)
    • Processing debits, credits, discounts and coupons
    • Voids, exchanges and refunds
    • Backup manual procedures if required
  • Steps of sales
  • Workplace safety

This 3 week program taught by retail professionals is followed by work or academic placements for eligible graduates. NWEC works with our community partners at Employment Ontario or the Niagara Catholic District School Board to find work or academic placements following successful completion of the program.

We are now recruiting for our upcoming Professional Customer Service Skills training program The program will be starting September 11th, 2017. Please see our flyer below. Download a copy for yourself and please feel free to use the contact information to contact us.

Please contact us for more information about our retail program.

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Latest News

A huge thank you to Niagara Peninsula Homes and sponsors for raising over $16,000 for NWEC!
Jan 7th, 2019

Niagara Peninsula Homes’ 3rd Annual Trivia Night Fundraiser was held on November 24th, 2018 at Club Italia, in Niagara Falls, and the event was a huge success! Our organization was able to raise over $16,000 to be directly donated to the Niagara Women’s Enterprise Centre! These funds will continue to assist women and youth...

May 10th, 2018

We're sending a great big thanks to all the sponsors for the 2017 Trivia Night. It was a great success and could not have been done with the help of our sponsors. By supporting that event, they help women in the Niagara, get training, start careers and even start...

From Our Graduates

  • "Amazing instructors! Amazing friends made! Amazing course! KUDOS LADIES!"
    George Cormier

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